Shipping Policy

📦 Shipping Policy

Effective July 2025

Thank you for shopping at Moelle Collection. We take pride in delivering our handcrafted pieces safely and efficiently. Below you’ll find all the details regarding our shipping process.

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🌍 Shipping Destinations

We currently ship to:

• Denmark (Domestic)

• European Union countries

• Selected international destinations

If your country is not listed at checkout, please contact us through the chat option or info@moellecollection.com and we’ll do our best to assist.

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⏳ Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Made-to-order or limited edition items may take longer — details will be noted on the product page.

• You will receive a confirmation email with tracking information once your order has shipped.

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🚚 Shipping Rates & Delivery Estimates

Please note that actual delivery times may vary depending on customs or local postal services.

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🛂 Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. Moelle Collection is not liable for delays or fees caused by customs processes.

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📬 Tracking Your Order

Once shipped, you’ll receive an email with a tracking number so you can follow your parcel's journey. If you don’t see it within 3 days of purchase, please reach out to us.

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💔 Lost or Damaged Packages

If your order arrives damaged or gets lost in transit:

• Please contact us at info@moellecollection.com within 7 days of delivery.

• Include your order number and photos (if applicable).

• We will work with you to resolve the issue as quickly as possible.

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🙋 Need Help?

Questions about shipping or your order? We’re here to help.
Email us at info@moellecollection.com or visit our Contact page.