1. How long does shipping take?
Delivery typically takes 1–3 days within Denmark, 3–7 days within the EU, and 5–10+ days internationally, depending on customs and local postal services

2. Do you offer international shipping?
Yes, we ship worldwide. Shipping options and delivery times will be shown at checkout based on your location.

3. How much does shipping cost?
Shipping within EU is free for all orders. For other destinations, shipping costs are calculated at checkout.

4. Can I track my order?
Yes, once your order is shiped, you’ll receive a tracking number via email so you can follow your parcel’s journey.

5. Where do you ship from?
All orders are packed and shipped from our studio in Copenhagen, Denmark.

1. Can I change or cancel my order after placing it?
You can cancel your entire order within the 30-day withdrawal period, even after delivery, just notify us via email. If the order is part-shipped, the withdrawal period runs from the day you receive the final item

2. What is your return policy?
We offer a 30‑day refund policy: items must be unused, clean, smoke-free, odorless, and in their original packaging. Returns outside these conditions, or after 30 days, are not accepted.

3. How do I return an item?
Contact us at info@moellecollection.com within 30 days of delivery, providing your order number and reason for return. We’ll guide you through the return process.

4. Do I need to pay for return shipping?
Yes, unless the item is defective or incorrect, you are responsible for return shipping costs.

5. When will I receive my refund?
Once we receive and inspect your returned item and confirm it meets our conditions, your refund will be processed promptly (typically within a few business days).

1. Why does MOELLE use teak wood?
What sets teak apart from other woods are its unique compounds, called tectoquinones, which give it exceptional antibacterial and antifungal properties.

Combined with its high silica content and natural oils, teak wood is incredibly durable, offering built-in resistance to bacteria, fungi, and water damage. All of which makes it an ideal choice for kitchenware.

2. Are MOELLE products sustainable?
Following the principle of “from trash to treasure,” we craft our beautiful products from smaller, leftover pieces of teak wood that would otherwise go unused in furniture making. Our wooden kitchenware has one of the lowest carbon footprints in the industry, with a production process that uses up to 67% less energy compared to conventional materials. Each item is thoughtfully wrapped in tracing paper and shipped in a thoughtfully designed box made from recycled cardboard.

3. How should i maintain my wooden product?
We recommend oiling/waxing your products once a month or whenever they have lost their lustrous shine.
You can either use coconut oil or natural beeswax to oil/wax your wooden products. We recommend you not to use mineral or vegetable oil as its acids decay wood.

4. How do i clean my wooden product?
You can clean your product with water and mild soap. After washing, dry it with a clean cloth.
Click here to see a useful video
Please Note:
1. Do not put your wooden items in a dishwasher. This can damage the product and cause it to crack or warp.
2. Never leave your wooden product soaking in water.
3. Avoid using harsh detergents, as they may damage the surface.

5. Can I cut or place raw meat on the board?
Yes, absolutely. Teak wood has natural self-preserving properties that help eliminate bacteria. For occasional deep cleaning, applying a bit of vinegar can be helpful. However, avoid using vegetable oil, as it may turn rancid and affect the board’s surface.

To keep your board looking and performing like new for years, lightly sand it from time to time and apply a coat of beeswax or coconut oil.

1. What inspired Moelle Collection?
Moelle was born from a desire to give overlooked natural materials a second life. While working in lumber production, our founder saw how much of a tree was wasted for not meeting perfect standards. Inspired by the French word moelle, meaning the core or essence, Moelle Collection was created to celebrate simplicity, beauty, and purpose through timeless, sustainable design.

2. Who designs your products?
All products are designed by our founder, Elizabeth Monnet, who combines a passion for food, clean living, and mindful aesthetics to create objects that elevate everyday moments.

3. Do you collaborate with artisans or designers?
Yes. We partner with skilled artisans and makers who share our values of craftsmanship, sustainability, and timeless, functional design.

4. Is sustainability important to you?
Absolutely. Sustainability is at the heart of everything we do. We prioritize natural, responsibly sourced materials, minimize waste, and design essentials that are built to last. Fewer, better pieces for a more mindful way of living.

1. What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, MobilePay (in Denmark), and Klarna.

2. Is it safe to shop on your website?
Yes. Our webshop uses secure encryption and trusted payment gateways to ensure your information is safe.

3. Can I pay in installments?
Yes, through Klarna you can choose to pay in installments where available.

1. How can I contact customer service?
You can reach us through our chat function for a quick response, our contact form, or send us an e-mail to info@moellecollection.com. We aim to respond e-mails within 24 hours on weekdays.

2. When will I get a response to my message?
We typically reply within one business day.

3. Do you have a showroom or store I can visit?
Not at the moment, but we occasionally participate in pop-ups and design fairs. Sign up for our newsletter to stay informed.