Privacy Policy

🔒 Privacy Policy for Moelle Collection

Last updated: 18.07.2025

At Moelle Collection, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.moellecollection.com, make a purchase, or interact with us.

1. Who we are

Moelle Collection
Copenhagen, Denmark
Email: info@moellecollection.com
Website: www.moellecollection.com

We are the data controller responsible for processing your personal data under this policy.

2. What personal data we collect

We may collect the following information from you when you use our site, shop with us, or contact us:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via Shopify Payments, Stripe, PayPal, etc.)

  • IP address

  • Browser and device information

  • Order and purchase history

  • Marketing preferences

We do not store your full payment details. These are processed securely by trusted third-party payment providers.

3. How we collect your data

We collect data when you:

  • Place an order or create an account

  • Contact us via email or forms

  • Subscribe to our newsletter

  • Browse or interact with our website (via cookies)

  • Engage with our ads or social media

4. Why we use your data (Legal Basis)

Under GDPR, we must have a legal basis for using your personal data. We use your data for:

Purpose Legal Basis
To process your order and deliver products Contractual necessity
To respond to your inquiries Legitimate interest
To send marketing emails (if you’ve opted in) Consent
To analyze and improve our website Legitimate interest
To comply with legal or tax obligations Legal obligation

5. Who we share your data with

We only share your data with trusted third parties as necessary to run our store:

  • Shopify (our ecommerce platform)

  • Payment providers (e.g., Shopify Payments, Stripe, PayPal)

  • Shipping and logistics partners

  • Marketing and analytics tools (e.g., Google Analytics, Meta/Facebook Ads, Klaviyo)

All partners are GDPR-compliant and only process your data on our instructions.

6. Cookies and tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize ads. See our Cookie Policy for full details.

You can manage cookies through our cookie banner or via your browser settings.

7. How long we store your data

We retain your personal data only as long as necessary for the purpose it was collected:

  • Order details: Up to 5 years (for tax and legal obligations)

  • Newsletter subscription: Until you unsubscribe

  • Analytics data: Varies by tool, typically anonymized or deleted after 26 months

8. Your rights (under GDPR)

You have the right to:

  • Access your data

  • Correct or update your data

  • Delete your data ("right to be forgotten")

  • Restrict or object to data processing

  • Withdraw your consent (for marketing)

  • Lodge a complaint with Datatilsynet (Danish Data Protection Agency): www.datatilsynet.dk

To exercise your rights, contact us at: info@moellecollection.com

9. Data security

We take appropriate technical and organizational measures to protect your data, including:

  • Secure payment gateways

  • Encrypted connections (SSL)

  • Access controls on our Shopify admin

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last updated” date shown above.